Cancel/ Change Order

At Thegptfund, we understand that sometimes plans change, and you may need to modify or cancel your order. Whether you’re changing your mind about a style, adjusting the shipping address, or canceling the order altogether, we strive to make the process as simple and smooth as possible. Below, you’ll find our guidelines for canceling or changing your order.

1. Order Cancellation

We offer a 12-hour cancellation window from the time your order is placed. During this period, you can cancel your order and receive a full refund. Once your order has been processed and shipped, cancellations are no longer possible. Here’s how you can cancel your order:

• Before Processing: If your order hasn’t been processed yet (i.e., the items are not yet with the carrier), we can cancel it easily and issue a full refund to the original payment method. Just contact us as soon as possible.

• After Processing: If your order has already been processed and is on its way to the carrier, it can no longer be canceled. However, once the product arrives, you can return it by referring to our Return & Refund Policy.

To cancel your order, follow these steps:

1. Send us an email at support@thegptfund.com.

2. Use the subject line “URGENT: Cancel Order #[Your Order Number]”.

3. Include your full name, order number, and confirmation that you wish to cancel your order.

2. Order Changes

If you need to make changes to your order, such as modifying the shipping address or changing product details (e.g., size or color), we request that you contact us within 12 hours of placing your order. If your order has already been processed or shipped, we may not be able to accommodate changes.

• Address Changes: If there is an error with your shipping address, please contact us within the 12-hour window to update the information. After this time, we may not be able to modify your shipping details.

• Product Changes: If you wish to change the product (e.g., switch from one size to another), we suggest canceling the original order and placing a new one within the 12-hour window.

Please note that once your order has been processed and is in transit, we cannot make changes to the items in your order.

3. How to Request a Cancellation or Change

To ensure your request is handled quickly, please follow these steps:

1. Send an Email: Contact us at support@thegptfund.com.

2. Use the subject line:

   • “URGENT: Cancel Order #[Your Order Number]” for cancellations.

   • “URGENT: Change Order #[Your Order Number]” for changes.

3. Provide Order Details: Include your full name, order number, and a clear description of the change you wish to make or confirm your cancellation request. If you’re changing your address or product details, include that information as well.

Once we receive your email, we will respond within 1 business day. If your order hasn’t been processed yet, we will proceed with the cancellation or change as requested.

4. Important Notes

• 12-Hour Window: To ensure that we can process your request, please reach out to us as soon as possible within the 12-hour window. Orders are processed quickly, and delays in contacting us may make it difficult for us to accommodate changes.

• Once Shipped: Once an order is processed and shipped, cancellations or changes are no longer possible. However, you can return the product once it arrives, as per our Return & Refund Policy.

• Order Accuracy: Please double-check your order details (including shipping address, product selection, and quantities) before completing your purchase to avoid errors that may require a change or cancellation.

5. How We Handle Refunds

If your order is canceled successfully before processing, we will issue a full refund to your original payment method. If your cancellation request is made after the order has shipped, you will need to wait for the product to be delivered before initiating a return.

Refunds typically take 3-5 business days to be reflected in your account, depending on your payment method and bank processing times.

6. Contacting Us

Our customer support team is always ready to assist with any inquiries or requests regarding order cancellations or changes. If you need to cancel or modify your order, or if you have any other questions, don’t hesitate to reach out.

• Email: support@thegptfund.com

• Phone: [Insert Contact Number] (optional)

• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We’re committed to providing you with a smooth and hassle-free shopping experience, and we’ll do our best to assist you.