Refund & Return Policy

At Thegptfund, we believe a beautiful hat should instill confidence and satisfaction from the moment you receive it. Our Return & Refund Policy ensures that you can shop with clarity, comfort, and peace of mind, knowing that your satisfaction is our top priority.

By placing an order on thegptfund.com, you acknowledge that you have read and accepted the terms outlined below. Please take a moment to review this policy before completing your purchase.

1. Return Policy Overview

We offer a generous 60-day return window to allow you plenty of time to decide whether your hat is the perfect match for your style and needs.

• Return Period: 60 days from the delivery date

• Refund Processing Time: Up to 8 business days after approval

• Restocking Fees: None

• Return Shipping Fees: Free

• Refund Amount: 100% of the item’s purchase price

All approved returns that meet our conditions qualify for a full refund.

2. 60-Day Return Window

You must submit a return request within 60 calendar days from the date your order is delivered. The delivery date is determined by the shipping carrier’s tracking confirmation.

Returns submitted after the 60-day period may not be eligible.

3. Condition Requirements for Returns

To ensure fairness, we ask that returned hats meet the following conditions:

• The item must be unused and unworn

• No visible signs of wear, stains, odors, or damage

• Returned in its original condition, including packaging and tags

Hats showing signs of use, alteration, or damage cannot be accepted.

4. Items Not Eligible for Return

Returns will not be accepted in the following situations:

• Requests made beyond the 60-day return window

• Hats damaged due to misuse, improper handling, or care

• Products missing original components, tags, or accessories

If a return is not approved, we will notify you with a clear explanation.

5. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team within 60 days of delivery

2. Provide your order number and the hat(s) you wish to return

3. Wait for return authorization and instructions

4. Send the item back according to the provided guidelines

Returns sent without prior approval may experience delays or rejection.

6. Return Shipping Costs

We are happy to cover return shipping costs for eligible returns. There are no hidden charges or restocking fees involved.

7. Refund Processing Timeline

Once your return is received and inspected:

• Inspection Period: 1–3 business days

• Refund Issued: Within 8 business days after approval

Refunds will appear in your account based on your payment provider’s processing times.

8. Refund Method

Refunds are issued to the original payment method used at checkout, including credit cards, debit cards, or digital payment options.

9. Partial Returns

If you return only part of your order, refunds will apply only to the returned item(s). Original shipping fees are non-refundable. There are no penalties for partial returns.

10. Exchanges

Currently, Thegptfund does not offer direct exchanges. If you’d like a different hat, size, or color, please return the original item and place a new order.

11. Damaged or Defective Hats

If your hat arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or a full refund at no additional cost.

12. Incorrect Items Received

If you received the wrong item, contact our support team as soon as possible. We’ll promptly correct the issue and ensure you receive the correct product.

13. Refund Delays

If your refund has not appeared within the expected timeframe, please check with your bank or payment provider. You may also contact our support team for further assistance.

14. Return Abuse Policy

To maintain fairness for all customers, Thegptfund reserves the right to limit or deny returns in cases of excessive, abusive, or fraudulent return activity.

15. Customer Support: We’re Here to Help

At Thegptfund, we pride ourselves on offering exceptional customer support. If you need help with a return or refund, our team is ready to assist you.

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

16. Policy Updates

Thegptfund may update this Return & Refund Policy at any time. Any changes will be posted here with the updated effective date.

17. Contact Information

If you have any questions regarding returns or refunds, please reach out to us:

• Brand Name: Thegptfund

• Email: support@thegptfund.com

• Address: E9035 County Road Y, Viroqua, WI 54665, United States