Return Policy

At TheGPTFund, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we have established a clear and transparent return policy to ensure your shopping experience remains seamless and professional. This policy is designed in full compliance with global e-commerce standards.

I. Eligibility Window

You may return eligible items for a refund or exchange within 30 days of the date you received your order.

II. Return Conditions and Eligibility

To be eligible for a return, your item must meet the following criteria:

• Timeframe: The return request must be initiated within 30 days of the delivery date.

• Condition: The item must be unused, unwashed, and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging with all original tags, labels, and hygiene seals intact.

• Non-returnable Items: Items marked as “Final Sale,” custom/personalized items, and gift cards are generally exempt from being returned.

III. The Return Process (Step-by-Step)

To ensure a smooth and timely return, please follow these steps:

1. Initiate Contact: Send an email to our support team at support@thegptfund.com with the subject line: “Return Request – Order #[Your Order Number]”. Please include:

   • Your Order Number.

   • The specific item(s) you wish to return.

   • The reason for the return (e.g., wrong size, defective item, change of mind).

2. Receive Authorization: Once your request is approved, our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send items back without an RMA number, as this may significantly delay processing.

3. Prepare Package: Securely package the item(s) and clearly write the RMA number on the outside of the package.

4. Ship Item: Mail the package to our official return processing address provided in our confirmation email.

IV. Return Shipping Costs

• Customer Responsibility (Buyer’s Remorse): If you are returning an item due to a change of mind, incorrect sizing (not due to our error), or any reason other than a defect, the customer is responsible for the return shipping costs.

• TheGPTFund Responsibility (Our Error): If the return is a result of our error (e.g., you received a defective, damaged, or incorrect item), we will provide a prepaid return shipping label.

V. Exchanges

If you wish to exchange an item for a different size, color, or style:

• Follow the standard Return Process (Steps 1–4), noting “Exchange” as the reason.

• We recommend placing a new order for the desired item immediately to ensure availability. We will process your refund for the original item once it is received and inspected.

VI. Inspection and Processing Time

Once your return is received at our facility, it will undergo a formal inspection:

• Approved Returns: If the item meets the eligibility criteria (Section II), we will process your refund or exchange within 7 business days. Refunds will be issued to your original payment method.

• Rejected Returns: If the item does not meet the criteria (e.g., worn, missing tags, damaged), it may be sent back to you at your expense, and a refund will not be issued.